How We Work
How We Work
We follow a similar process with each new customer. We initially meet with you and discuss your business history, current position and aspirations. We then start a learning phase as part of an ongoing cycle in which we firstly spend time onsite with you and start building our knowledge. The next step is reporting back to you about our findings, comparing where we believe you need to be and then put a plan of action together for how we can get there. If we both agree that the way forward is a support package then we engage as part of your business, acting as your IT department or working with your IT department.
We believe it's important to keep a consistent level of service so that our customers never experience a noticeable decline and strongly believe that the sales process is on-going and not just for winning business. We also encourage feedback throughout the lifecycle of a support agreement to make sure we are always listening out for ways to improve. We see criticism as a way to grow as a service provider.
About Stability IT
We are a technician led company who understand business. We specialise in providing IT services - it's the heart and soul of our business. We don't offer these IT services as a "foot in the door" or "add-on" to expand our revenue stream. These services are provided as part of packages which we have developed to provide our customers with exactly what they need in the most efficient delivery method. We also provide on demand (pay per hour) services to make sure we can adapt to any customer IT requirement and budget.
We are built by reputation, not by a sales team.